Trillium First Aid accepts the following methods of online payment:
-Credit Card (PayPal, Square)
-Cash/Cheque (Pick up only)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Orders are typically shipped within 72 hours Monday - Friday 8am - 5pm. Although Trillium First Aid strives to ship asap we cannot guarantee this.
We use the following carriers to deliver our orders: Canada Post. Occasionally private couriers would be used.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information upon request.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the payment you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Returns, Refunds and Exchanges Policy
All sales are final.
No returns will be considered except under special circumstances.
Merchandise that has been open, used, or altered will not be accepted for return or exchange. Shipping back to the seller will be at the cost
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
No exchanges will be permitted.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.